Terms of Service

Last updated: October 12, 2026

Welcome to PortMedica. These Terms of Service (“Terms”) govern your access to and use of the PortMedica website, https://portmedica.com/ (the “Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About PortMedica

PortMedica provides healthcare administrative and business services, including provider credentialing and enrollment, revenue cycle management, billing optimization, RCM strategy, consulting, and related services.

The Website provides general information about PortMedica and its services.

The specific terms governing services provided to a client are established through separate written agreements, proposals, statements of work, service agreements, and, where applicable, Business Associate Agreements.

In the event of a conflict between these Website Terms and a separate written client agreement, the applicable written client agreement will control with respect to the services covered by that agreement.

2. Website Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the Website or its systems
• Interfere with Website functionality or security
• Introduce malicious code, viruses, or harmful software
• Attempt to access information belonging to another user
• Copy, reproduce, modify, distribute, or exploit Website content without authorization
• Use automated systems to scrape or collect Website content without permission
• Misrepresent your identity or affiliation
• Use the Website in a manner that could damage PortMedica or its clients

3. No Medical Advice

PortMedica is not a healthcare provider and does not provide medical diagnosis, treatment, medication recommendations, psychotherapy, or other clinical care through the Website.

Nothing on the Website constitutes medical advice or creates a physician-patient or other clinical relationship.

Individuals seeking medical care should consult an appropriately licensed healthcare professional.

4. No Legal, Tax, or Professional Advice

Information provided through the Website is for general informational purposes only.

Nothing on the Website constitutes legal, tax, accounting, regulatory, financial, or other professional advice.

You should consult an appropriately qualified professional regarding your specific circumstances.

5. Service Information

PortMedica makes reasonable efforts to describe its services accurately. However, information on the Website is general in nature and may not describe every service, limitation, requirement, or condition applicable to a particular client.

Specific services, pricing, deliverables, responsibilities, timelines, and other obligations are determined by the applicable written agreement between PortMedica and the client.

6. No Guarantee of Reimbursement or Financial Results

PortMedica does not guarantee that any particular claim will be approved, reimbursed, or paid.

PortMedica also does not guarantee any particular revenue increase, collection rate, reimbursement amount, credentialing outcome, payer enrollment outcome, reduction in denials, or financial result.

Results may depend on numerous factors outside PortMedica's control, including:

• Payer policies
• Insurance coverage
• Patient eligibility
• Provider credentials
• Documentation
• Coding
• Claim information
• Contractual arrangements
• Payer processing
• Government requirements
• Changes in reimbursement policies
• Client practices and procedures

Any examples, projections, testimonials, estimates, or descriptions of potential results are not guarantees of future performance.

7. HIPAA and Protected Health Information

PortMedica may handle Protected Health Information (“PHI”) in connection with services provided to healthcare clients.

Where applicable, PortMedica's handling of PHI is governed by HIPAA, applicable state and federal privacy laws, client agreements, and Business Associate Agreements.

Do not submit PHI through general Website contact forms or other ordinary Website communications unless PortMedica has specifically provided an authorized method for transmitting such information.

The Website itself is not intended to replace a secure healthcare information system, electronic health record, payer portal, clearinghouse, or other authorized system used for the transmission or processing of PHI.

8. Intellectual Property

Unless otherwise stated, all content appearing on the Website, including text, graphics, logos, photographs, designs, trademarks, service marks, and other materials, is owned by or licensed to PortMedica.

You may view and use Website content for personal or legitimate business informational purposes.

You may not reproduce, modify, distribute, publish, transmit, sell, license, or commercially exploit Website content without PortMedica's prior written permission.

9. Third-Party Links and Services

The Website may contain links to third-party websites, applications, software, or services.

These links are provided for convenience and informational purposes only.

PortMedica does not control or endorse third-party websites and is not responsible for their content, security, availability, privacy practices, or terms.

Your use of third-party services is subject to the terms and policies established by those third parties.

10. Website Availability

PortMedica attempts to keep the Website available and functioning properly but does not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

The Website may occasionally be unavailable because of maintenance, updates, technical issues, security events, hosting issues, or circumstances beyond PortMedica's reasonable control.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

PortMedica makes no warranties, express or implied, regarding the Website, including warranties of accuracy, completeness, availability, merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

12. Limitation of Liability

To the fullest extent permitted by applicable law, PortMedica will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Website.

PortMedica will not be responsible for losses arising from reliance on general information published on the Website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

13. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PortMedica and its owners, officers, employees, contractors, and representatives from claims, liabilities, damages, losses, and expenses arising from:

• Your misuse of the Website
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of another party's rights
• Information or materials you submit unlawfully through the Website

14. Changes to These Terms

PortMedica may modify these Terms at any time.

Updated Terms will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to PortMedica's business and the jurisdiction specified in any applicable written client agreement.

Nothing in these Terms prevents either party from exercising rights or remedies that cannot legally be waived.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

17. Entire Agreement

These Website Terms constitute the general terms governing use of the Website.

They do not replace or modify any separate written agreement governing PortMedica's professional or business services.

18. Contact Us

If you have questions about these Terms, please contact:

PortMedica
5900 Balcones Drive, STE 100
Austin, TX 78731
United States

Phone: +1 (512) 678-3807
Email: contact@portmedica.com
Website: portmedica.com