Privacy Policy

Last updated: October 12, 2026

PortMedica (“PortMedica,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, https://portmedica.com/ (the “Website”), and through communications initiated through the Website.

PortMedica provides healthcare administrative services, including provider credentialing and enrollment, revenue cycle management, billing optimization, RCM strategy, consulting, and related administrative support.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a consultation, request information about our services, or otherwise communicate with us.

Depending on how you interact with us, this information may include:

• Full name
• Business or practice name
• Email address
• Telephone number
• Mailing or business address
• Professional or business information
• Information regarding your practice or organization
• Information included in messages or inquiries submitted through the Website
• Any other information you voluntarily provide

We may also automatically collect certain technical information when you visit the Website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

2. How We Use Information

We may use information collected through the Website to:

• Respond to inquiries and requests
• Schedule consultations
• Communicate with prospective and existing clients
• Provide information about our services
• Evaluate and respond to business opportunities
• Improve our Website and services
• Maintain Website security and functionality
• Analyze Website usage and performance
• Comply with applicable laws and legal obligations
• Prevent fraud, misuse, or unauthorized activity

We do not sell personal information for monetary consideration.

3. Protected Health Information and HIPAA

PortMedica may provide medical billing, revenue cycle management, credentialing, and related administrative services to healthcare providers and organizations.

Where PortMedica performs services that involve Protected Health Information (“PHI”) on behalf of a HIPAA-covered entity, PortMedica may act as a Business Associate under applicable HIPAA requirements.

PHI handled in connection with client services is governed by applicable service agreements, Business Associate Agreements (“BAAs”), and applicable federal and state laws. This Website Privacy Policy does not replace or modify those agreements.

Please do not submit PHI through ordinary Website contact forms, consultation forms, email inquiries, or other general-purpose Website communications unless PortMedica has specifically instructed you to use an authorized and appropriately secured method for doing so.

Examples of information that should not be submitted through a general Website form include:

• Patient names
• Medical records
• Diagnoses
• Treatment information
• Insurance information
• Social Security numbers
• Patient identification numbers
• Claims containing patient information
• Other individually identifiable health information

4. Disclosure of Information

We may disclose information when reasonably necessary to:

• Provide or support our services
• Respond to your request
• Work with authorized service providers
• Maintain our Website and technology infrastructure
• Comply with applicable laws, regulations, court orders, or legal processes
• Protect the rights, property, or safety of PortMedica, our clients, users, or others
• Detect, investigate, or prevent fraud, security incidents, or unlawful activity

Where PHI is involved, disclosures are handled in accordance with applicable HIPAA requirements, applicable BAAs, client agreements, and other applicable legal requirements.

5. Service Providers

PortMedica may use trusted third-party vendors to support Website functionality, communications, hosting, analytics, scheduling, security, or other business operations.

Where appropriate, such providers may have access to information only to the extent reasonably necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

Where a third party will create, receive, maintain, or transmit PHI on behalf of PortMedica in circumstances requiring a Business Associate relationship, appropriate contractual arrangements will be considered and implemented as required by applicable law.

6. Cookies and Analytics

The Website may use cookies, analytics tools, pixels, or similar technologies to understand Website traffic, improve functionality, monitor performance, and improve the user experience.

These technologies may collect information such as browser type, device information, pages visited, approximate geographic information, and Website activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. Communications

If you provide your contact information, PortMedica may use it to respond to your inquiry, provide requested information, schedule consultations, or communicate regarding our services.

We may retain communications and inquiry information as reasonably necessary for business, legal, security, and recordkeeping purposes.

8. Data Security

PortMedica takes reasonable measures designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.

Where HIPAA applies, applicable PHI and electronic PHI are subject to the safeguards and requirements applicable to PortMedica's role as a Business Associate or other regulated entity.

No method of Internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or through the Website.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, and protect our rights.

Retention periods may vary depending on the nature and sensitivity of the information and applicable legal or contractual requirements.

10. Third-Party Websites

The Website may contain links to third-party websites, applications, platforms, or services.

PortMedica does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

11. Children's Privacy

The Website is intended for healthcare professionals, businesses, organizations, and other adults seeking information about PortMedica's services.

We do not knowingly collect personal information from children under the age of 13 through the Website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Your Choices

You may contact PortMedica regarding questions about your personal information or this Privacy Policy.

Depending on applicable law, you may have certain rights regarding personal information, including rights relating to access, correction, deletion, or restriction of certain information.

Requests will be handled in accordance with applicable law and may be subject to appropriate verification.

13. Changes to This Privacy Policy

PortMedica may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the Website following publication of changes constitutes your acknowledgment of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or PortMedica's privacy practices, please contact us:

PortMedica
5900 Balcones Drive, STE 100
Austin, TX 78731
United States

Phone: +1 (512) 678-3807
Email: contact@portmedica.com
Website: portmedica.com